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  Synido Official Staff Admin Staff Member

  10/28/23, 2:07 PM

  Hello, everyone, if you purchased our product and met some problem that you don't know how to solve, you can browse this post to get help, we make it easy in all ways, let's get started!! 👇

  Technical Support

  💡FAQs

  #1. Why the indicator does not light up after the device connects to the computer?

  Please check if the USB port of the device is properly plugged in.

  #2. When installing the Mac driver, it prompts This software needs to be updated. Contact the developer for more information. How to solve it?

  Click this link to read more: solve the software updated guide

  #3. When installed the control panel in the MAC system that prompt cannot be installed

  Click this link to read more: Mac system install guide

  #4. What should I do if it prompts “Synido voice 100 cannot be opened because Apple cannot check it for malicious software” when installing the Mac driver?

  Click this link to read more: Synido Voice 100 Mac system install guide

  #5. The indicator light does not light up after the device is connected to the computer.

  Please check if the device's USB port is plugged in.

  #6. Computer playing music without sound?

  ① Check if the sound card is in music mode resulting in no sound.

  ② Check whether the microphone volume knob is controlled to the minimum.

  ③ Check whether the monitor volume knob is controlled to the minimum.

  ④ Check whether the 48V power supply switch is turned on for large diaphragm microphones.

  #7. No sound from the microphone?

  ① Check if the sound card is in music mode resulting in no sound.

  ② Check whether the microphone volume knob is controlled to the minimum.

  ③ Check whether the monitor volume knob is controlled to the minimum.

  ④ Check whether the 48V power supply switch is turned on for large diaphragm microphones.

  #8. Live streaming on a phone without sound, phone audio out?

  ① Check whether the connection cable corresponds to the functional interface of the sound card.

  ② Check whether the phone recognizes the audio device.

  ③ Re-plug the corresponding cable.

   

   

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• AH

  Angel Herlong

  10/9/24, 3:58 PM

  I am trying to update the firmware on my tempopad16, every time I attempt it, tho it says it is finished updating, the spinning circles are carrying on in front of it. So I close it assuming it worked because behind the spinning circles it said it was finished, but then to test it, I go in to and check to see if firmware is up to date, and it is not... So i need help with the firmware update please... (also its not keeping settings when i plug it into my RC-600, i read i should update the firmware to fix this)

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  Synido Official Staff Admin Staff Member

  10/21/24, 2:08 PM

  @Angel Herlong Hello, Sorry for the late reply! The newest firmware version of this product is 1.1.4. If the firmware version displayed after upgrading is 1.1.4, it is the newest firmware, and there is no need to upgrade again. If you have other usage questions, you can send them to our technical team: cs@synido.com

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