@Clinton Walker Hello, please charge the device while it is powered off. After charging is complete, please turn it on again to check if the problem persists.

I just go the Tempopad C16, and the device pads are flashing randomly and the display cc informaton seems to be active and I have no instuments or devices in my daw active.  Is this normal? &n...

@bonaduce754 Hello, Your upgraded version number 01.01.01 is already the latest version and you don't need to update anymore. You can use it now. If you have any further questions, please reply ...

hello, I just got my Synido Tempo Key 25 and the firmware reads: BT V393.01.00 soft 010101 hard 000003 When I click on (MAC OSX) about, check update, it shows a newer version : Firmware name ...

Hello, I apologize for not responding to you promptly.   This issue is caused by the security mechanism of Apple's Mac OS system. When connecting a USB hardware device for the first time, a ...

@YveZ Hello, I apologize for not responding to you quickly. We resolved this issue at the end of November. Please check if you are still experiencing this problem. If it persists, you may try per...

I was able to resolve the issue by simply forcing another upgrade, even if the unit looks unresponsive. First update (from my mac) seemed to recognize de unit as a new device. This leads to the ty...

@valentin  same issue for me with the firmware update getting stuck. Also worth noting. After restarting the device, it then defaults to have ARP, SCALE, CHORD, and NOTE REPEAT turned on. 

Hi! My device doesnt seem to switch pad banks, only controller banks. Also when I open the App while the device is on via usb, the App just stays in Loading status but if i turn off the device or o...

Hello, Thanks for your request! The reason is as follows: Due to limitations of the MCU serial port, it cannot support simultaneous button presses. A slight sequence must exist, even a 1-millisec...

I’ve noticed that the Mute buttons on the Tempo Pad C16 cannot be pressed simultaneously. I saw in another thread that this might be unfixable. Could the support team confirm if that is the c...

Здравствуйте, Приносим извинения за задержку с ответом и надеемся на ваше понимание. Вот ответы на ваши вопросы: Да, это возможно. В секвенсоре вы можете нажать и удерживать кнопку «STEP&r...

Здравствуйте, Приносим извинения за задержку с ответом и надеемся на Ваше понимание. Вот ответы на Ваши вопросы: Учитывая сложность данного продукта, мы пока не включили в него много настраиваем...

Здравствуйте, Приносим извинения за задержку с ответом и надеемся на Ваше понимание. Вот ответы на Ваши вопросы:Вам необходимо восстановить заводские настройки по умолчанию (процедура: удерживайт...

Hello, We are sorry for the late reply, and hope you can understand. Here is the answers to your questions: Q: When I toggle Arm Record from the DAW, the corresponding LED on the C16 does not ch...

Могу ли я задать bpm для секвенсора, кроме Tap Tempo? Когда я задаю bpm с помощью Tap, на экране отображается bpm. В этом режиме я бы хотел, чтобы можно было плавно менять bpm с помощью оранжевой р...

Добавьте регулировку яркости пэдов для режима  midi клавиатуры.  Добавьте хроматические режимы по тональностям, как у Novation.  Приложение для macOS работает плохо. Из режима auto...

После обновления последней прошивки не корректно работают нижние фэйдеры в режиме СС.   

- Synido TempoKEY W25 (1.0.0, full battery) - Mackbook Pro M1 - Connected via usb - Sofware shows hardware is connected - Started a firmware upgrade from 1.0.0 to 1.0.5  - Got a kind of "...

Thanks for replying!I'll rephrase my question with more details. Environment Controller: Synido TempoPad C16 DAW: Ableton Live 12.2 Suite OS: Windows (PowerShell / sendmidi availabl...