Hello, You likely downloaded a DLL file, not DLL repair software. You should download and install DLL repair software to scan for and repair DLL files. Please try this way and check again. Thanks ...

Hi, I installed the tempopad16 software to my pc (Win11 Pro) and am getting two errors tied to DLL files. VCRUNTIME140.dll and MSVCP140.dll seem to be missing. The error even told me that a new in...

@David Hello, Here are our tests: We tested using the same serial port tool as you, and there were no problems. Could you please tell us if you connected a different device? In your video, the "...

Hello David, We apologize for the issue you're experiencing again. PC signals are usually used to switch instrument tones. If you set their value in the control panel of the p16, the percussion p...

Hello, David, Thanks for your video shooting, and we will check the problem quickly and help you solve this issue, thanks for your understanding! Our team will contact you via email, thanks a lot...

Hello, if your firmware upgrade fails or you still encounter problems preventing you from using the device, please contact us again. We will resolve your issue immediately. Thank you.

Hello, We hope everything goes well. After updating the firmware, is the product working properly now? We're sorry, our service didn't meet your needs perfectly. We apologize again. Our after-s...

Here's a video showing the problem I just described in the previous post. TempoPad Video

Hi. I bought a TempoPad P16 a couple of weeks ago specifically to have the pads send MIDI program change (PG) messages.  At first, this worked fine but then, without any changes I can remembe...

3 weeks and I'm still trying to update the firmware. Online instructions are ambigupous/unclear, tech support email sent video in a language other than mine (english) and patience is extended as my...

@Clinton Walker Hello, please charge the device while it is powered off. After charging is complete, please turn it on again to check if the problem persists.

I just go the Tempopad C16, and the device pads are flashing randomly and the display cc informaton seems to be active and I have no instuments or devices in my daw active.  Is this normal? &n...

@bonaduce754 Hello, Your upgraded version number 01.01.01 is already the latest version and you don't need to update anymore. You can use it now. If you have any further questions, please reply ...

hello, I just got my Synido Tempo Key 25 and the firmware reads: BT V393.01.00 soft 010101 hard 000003 When I click on (MAC OSX) about, check update, it shows a newer version : Firmware name ...

Hello, I apologize for not responding to you promptly.   This issue is caused by the security mechanism of Apple's Mac OS system. When connecting a USB hardware device for the first time, a ...

@YveZ Hello, I apologize for not responding to you quickly. We resolved this issue at the end of November. Please check if you are still experiencing this problem. If it persists, you may try per...

I was able to resolve the issue by simply forcing another upgrade, even if the unit looks unresponsive. First update (from my mac) seemed to recognize de unit as a new device. This leads to the ty...

@valentin  same issue for me with the firmware update getting stuck. Also worth noting. After restarting the device, it then defaults to have ARP, SCALE, CHORD, and NOTE REPEAT turned on. 

Hi! My device doesnt seem to switch pad banks, only controller banks. Also when I open the App while the device is on via usb, the App just stays in Loading status but if i turn off the device or o...

Hello, Thanks for your request! The reason is as follows: Due to limitations of the MCU serial port, it cannot support simultaneous button presses. A slight sequence must exist, even a 1-millisec...