3 weeks and I'm still trying to update the firmware. Online instructions are ambigupous/unclear, tech support email sent video in a language other than mine (english) and patience is extended as my Tempopad sits in a corner collecting dust because the pad latency is too long. Waiting patiently though as I try not to express my true feelings. Anyone have an assist on this matter?
Hello,
We hope everything goes well.
After updating the firmware, is the product working properly now?
We're sorry, our service didn't meet your needs perfectly. We apologize again.
Our after-sales engineers are working urgently to resolve your issue and help you find a solution. Thank you for your patience; we are truly grateful.
Hello, if your firmware upgrade fails or you still encounter problems preventing you from using the device, please contact us again. We will resolve your issue immediately. Thank you.
I've also encountered a slight delay when pressing the pads, even when using a wired connection. I'm comparing it to my Novation Launchkey MIDI keyboard, which has built-in pads—there's still a slight delay there. The delay is even more noticeable over Bluetooth.
