Returns & Warranty
Thank you for shopping with Synido.com. If you are not 100% satisfied with your purchase you can return your order within 30 days of your purchase date.
For more details, you can visit Synido.com/Support
Synido.com Returns & Refund Policy
All returns from Synido on Synido.com must be initiated within 30 days of the invoice date. You have 30 calendar days to return an item from the date you received it. Only items that have been purchased directly from Synido.com can be returned to Synido store. If you have purchased a Synido item from one of our Authorized Dealers, please contact them directly regarding their return policy.
In the event of a hardware failure, please contact Synido customer service to obtain a Return Material Authorization (RMA) number. The RMA Returns Policy requires customers to return the defective product to Synido within 30 business days of receipt of the purchased item. The return postage is paid by Synido, and then Synido will send the new product for free.
In the event of a return without quality issues(you don’t want it/need it, etc), an 8% restocking fee, and return shipping fee both ways will be undertaken by the buyer.
The items returned must not have been used, altered, washed, or damaged, and must include original packaging. We will reimburse the original purchase price to your original method of payment. Make sure to include the original receipt for the items you wish to return. Refunds do not include shipping costs paid on your original order (if applicable). Any items damaged due to reasons not covered under warranty cannot be accepted back for refund under our Warranty Policy. Also, associated shipping fees are not refundable. If you find that the package has tampered, please return Synido product to the same delivery agent. Also, an order cannot be canceled once the item has been shipped from our warehouse.
NOTE: THIS RETURN POLICY ONLY APPLIES TO ORDERS PLACED ON Synido‘S WEB STORE AT Synido.COM.
Synido One-Year Limited Warranty Policy
All warrantees begin from the date the product is purchased. If a product and accessories develops a fault during the warranty and the fault are due to a quality issue rather than your own breakage or misuse then Synido will repair, replace or refund your product at its own discretion. Defective items MUST BE reported and returned to us within the warranty period (and in the original packaging, if possible). You must tell us what the defect is provided with pictures and videos. Shipping charges may apply, depending on the location. Synido does not warrant against normal wear and tear, nor damage caused by accident or abuse. To fix such issue will be charged extra service fee. Synido assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of this product. You should afford the shipping fee of returning product to us, and we offer free shipping of your replacement or exchange product.
After One-Year Warranty
For post warranty repair, the procedure is the same as outlined in One-Year Limited Warranty. However, you are responsible for shipping charges both ways and the current price of part(s) used in the repair.
Request a return with RMA number to Synido.com Customer Support by clicking on the Synido.com/Support on Synido.com
Download Return Material Authorization (RMA) form and include the completed RMA Form in your package, along with the item(s) to begin the return process. We recommend selecting a trackable shipping method and insuring the package. Return shipping costs are the responsibility of the customer.
Please do not return any hardware back to Synido without a valid and authorized Return Material Authorization (RMA) number.
In the instance of Synido giveaways, gift, contest, and promotional items, the products cannot be returned for cash value or store credit.
For more FAQs, visit Support Center
NOTE: Synido RESERVES THE RIGHT TO CHANGE WARRANTY TERMS AND CONDITIONS WITHOUT NOTICE.